Terms of Service

1. The service

ProxyFall (“we”) provides proxy access: residential and datacenter traffic billed per GB, and static ISP IPs billed per IP for monthly subscriptions. Existing manually allocated plans may use 30-day periods. Using the service means you accept these terms and the acceptable use policy.

2. Your account

Keep your login and proxy passwords private; you're responsible for all use of your account. You must be old enough to enter a contract where you live. One person or business may hold several accounts only with our agreement.

3. Balance and prices

• You top up a prepaid balance by card or in crypto and spend it on traffic or IPs. Prices are in US dollars.
• Crypto deposits are credited at the exchange rate shown when the payment address was issued.
• Card payments are processed by Stripe. A card processing fee of 2.9% + 30¢ is added to each card payment and shown as its own line before you pay; it isn't added to your balance. The smallest card payment is $5 plus the fee ($5.45). When you pay for an order by card in your dashboard, the payment goes onto your balance and the order is paid from it.
• Saving a card and automatic payments are optional and off until you turn them on. When you turn them on, you authorize us to charge your saved card for the automatic top-ups you set and for the part of a static ISP renewal your balance doesn't cover. You can turn them off any time in Billing. We stop automatic payments after a card is declined, and daily limits apply.
• We may change prices for future purchases. Traffic or IPs you already bought keep what you paid.
• Traffic you buy never expires while your account is in good standing.
• New dedicated static ISP orders have automatic renewal selected by default. You can deselect it before buying or turn it off later in your dashboard before a renewal starts.
• With automatic renewal on, we attempt to deduct the current monthly renewal price from your wallet 24 hours before expiry. Insufficient-balance attempts are retried until 3 hours before expiry; if renewal remains unpaid, access is paused. With automatic renewal off, access lasts until the full expiry time and no automatic charge is made.
• You can manually renew before expiry. If access was paused for an unpaid automatic renewal, turning off automatic renewal restores the remaining paid time; connection credentials may change during restoration. A renewal already in progress must finish before its setting can be changed.

4. How traffic is measured

We count every byte sent and received through the gateway, including connection setup. 1 GB is 1,000,000,000 bytes. Usage is shown in your dashboard.

5. Refunds

Balance and purchased traffic are not refundable, except where the law requires it or where a fault on our side stopped you from using what you bought. Contact support@proxyfall.com and we'll look at every case.

• A refund of a card payment goes back to the same card only, and the refunded amount comes off your balance. The card processing fee isn't refunded.
• If you dispute a card payment with your bank (a chargeback), the disputed amount comes off your balance, which can then go below zero, and your account is suspended while the dispute is open. Please contact support first.
• Payments that a card issuer reports as fraudulent are refunded, and the account is suspended.

6. Availability

We work to keep the service fast and available, but proxy networks change constantly: the IPs in a location, their speed and how sites treat them can vary. The service is provided as it is, without a guarantee that any particular site will accept a particular IP.

7. Suspension

We may suspend or close accounts that break these terms or the acceptable use policy, or to protect the network or other customers.

8. Liability

To the extent the law allows, our total liability is limited to what you paid us in the 3 months before the claim, and we aren't liable for indirect losses such as lost profits or data.

9. Changes

We may update these terms. The date at the top shows the latest version; continuing to use ProxyFall means you accept it.

10. Contact

support@proxyfall.com